At Harvi’s Hen House, our products are carefully made, selected and packaged with care. Because many of our products are handmade or handcrafted, slight variations in colour, texture, fragrance and appearance are natural and are part of what makes each item unique.

We want your order to arrive in excellent condition. If an item is defective or arrives damaged during shipping, please contact us so we can make it right.

No Refunds

All sales are final. Harvi’s Hen House does not offer refunds.

We accept returns or provide replacements only for products that are:

• Defective; or
• Damaged during shipping.

We do not accept returns or exchanges because of a change of mind, fragrance preference, colour variation, or other personal preference.

This policy applies to our hand-poured candles, mason jar candles, glass scent diffusers, vintage candles, car fresheners, alpaca wool dryer balls and other products sold by Harvi’s Hen House.

Damaged or Defective Products

If your order arrives damaged or you believe a product is defective, please contact us as soon as possible after receiving your order.

Please provide:

• Your name and order number;

• A brief description of the problem; and

• Clear photographs showing the damaged or defective product and, when applicable, the shipping packaging.

Please keep the product and its original packaging until we have reviewed your claim. Do not return an item without contacting us first.

Once your claim has been reviewed and approved, we will provide instructions for returning the product if a return is required.

Replacements

Approved damaged or defective products will be replaced with the same item whenever possible.

Because some Harvi’s Hen House products are handmade, vintage, seasonal or available in limited quantities, an identical replacement may not always be available. If this happens, we will contact you to discuss an appropriate replacement of similar type and value.

Handmade & Vintage Products

Please keep in mind that handmade products naturally have small variations. Differences in colour, texture, finish, fragrance intensity, wax appearance, container appearance or other handmade characteristics are not considered defects.

Vintage items may also show characteristics consistent with their age and previous history. These characteristics will be described or shown as accurately as reasonably possible in the product listing and are not considered defects.

Candles & Scented Products

Fragrance is highly personal. We cannot accept returns or exchanges based on scent preference or because a fragrance is perceived as stronger or lighter than expected.

Minor variations in the appearance of hand-poured wax, including colour variations, frosting, small surface imperfections or changes caused by temperature, may occur and do not necessarily indicate that a candle is defective.

Return Shipping

If we ask you to return a damaged or defective product, we will provide return instructions.

Please do not send products back to Harvi’s Hen House without first contacting us and receiving return authorization.

Shipping Damage

We take care when packaging orders, but occasionally damage can occur while a package is in transit.

If your package or product arrives damaged, please photograph the product and packaging before disposing of any packing materials. These photographs may be required to verify shipping damage or make a claim with the shipping carrier.

Need Help?

If you have received a damaged or defective product, or have questions about our Returns & Replacement Policy, please contact Harvi’s Hen House at info@havishenhouse.ca

Please include your order number whenever possible so we can assist you quickly.